Q.: Are your toys and games safe for my child?
A.: Yes. Each stage of manufacture is highly quality conrolled to maintain high standards in quality and safety.
Q.: Have any of your toys been on the recall list?
A.: No. Our toys are manufactured in China and Denmark and none have been on the recall list. Also, please see our Safety and Compliance Page for more information.
Q. When can I expect my products?
A. Orders usually ship within three (3) to four (4) business days of receipt. Our carriers do not consider Saturday, Sunday, or holidays as business days.
Q. What are your shipping policies?
A. Please see our Shipping Page.
Q. What are your shipping rates?
A. Please see our Shipping Rates Page.
Q.: What are your Return/Refund Policies?
A.: For ALL returns, please contact us first. Please DO NOT return any product, damaged or otherwise, without contacting us first. Please use our Returns/Refunds Form.
Q.: What happens with damaged products?
A.: We correct any damaged items or missing parts with replacement parts or items at no charge to you.
Q.: What happens if an item is on back order?
A.: If you order items on back order, we assure that we process those orders first, when the items arrive in the warehouse.
Q.: What credit cards do you accept?
A.: We accept Visa, MasterCard, American Express, Discover, and PayPal. However, PLEASE NOTE: If you use American Express, Discover, or PayPal, your order will be processed by PayPal and your credit card statement will read: PLEASANTENT or Pleasant Enterprises, Inc. If you use Visa or MasterCard, your credit card statement will read: Wise Tot Toybox. If you have any questions about this, please Contact Us.
Q.: Is your site secure?
A.: Yes. Feel secure about your private information. We do not share, trade, or sell your confidential data.
